takaok Privacy Policy

takaok ("we", "our", or "platform") is an online betting and casino service provider in Bangladesh. We treat the privacy and protection of our users' personal information with great care. This privacy policy ("policy") explains how takaok collects, stores, processes, and discloses your personal information.

This policy applies to the takaok.cam website, the mobile version, and all services under takaok. By using our platform, you consent to the terms described in this privacy policy. If you do not agree with this policy, please refrain from using our services.

This policy may be revised from time to time. For any significant changes, we will notify you by email or by a notice on the platform. Continued use of the platform after changes are made will be considered acceptance of the revised policy.

1 Information We Collect

When you register on our platform and use our services, we may collect the following types of information:

• Identity Information: Your full name, date of birth, national ID number or passport number.
• Contact Information: Email address, mobile number, and postal address.
• Financial Information: bKash, Nagad, Rocket, Upay, or bank account details required for processing transactions.
• Account Information: Username, password (encrypted), security questions, and preference settings.
• Transaction History: Records of deposits, withdrawals, bets, and gaming activity.
• Technical Information: IP address, browser type, device information, operating system, and cookie data.
• Usage Information: Logs of how long you spent on the platform, which pages you visited, and which games you played.
• Communications: Records of your conversations with the support team.

2 How We Collect Information

We collect your information in the following ways:

• Directly Provided: Information you provide yourself during registration, login, deposit, or withdrawal.
• Automated Collection: Information collected automatically through cookies, web beacons, and similar technologies.
• From Third Parties: From identity verification services, payment gateways, and risk assessment providers.
• Public Sources: Publicly available information, such as social media profiles.

3 Purpose of Using Information

Collected information is used for the following legitimate purposes:

• To complete the account registration and identity verification process.
• To process deposits, withdrawals, and other financial transactions.
• To provide gaming services, bonuses, and promotional offers.
• To ensure responsible gaming and prevent misuse.
• To take anti-money laundering (AML) and fraud prevention measures.
• To provide customer support services.
• To improve the security and performance of the platform.
• To meet legal obligations.
• To send marketing communications with your consent.
• To assist in dispute resolution and investigations.

4 Data Storage & Security

takaok applies industry-standard technical and organizational measures to keep your personal information secure. Our security practices include:

• SSL/TLS Encryption: All data transmissions are secured through 256-bit SSL encryption.
• Database Security: Personal and financial information is stored in encrypted databases.
• Access Controls: Only authorized personnel have access to the necessary information.
• Security Audits: Regular system audits and vulnerability testing are conducted.
• Firewall Protection: Advanced firewalls and intrusion detection systems are active.

The data retention period depends on the type of information and applicable legal requirements. Generally, information is retained for as long as necessary to meet legal obligations even after an account is closed.

5 Sharing Information with Third Parties

takaok does not sell or rent your personal information. However, information may be shared in the following limited circumstances:

• Payment Processors: With bKash, Nagad, Rocket, Upay, and banking partners to complete transactions.
• Identity Verification Services: To complete the KYC (Know Your Customer) process.
• Technology Service Providers: For hosting, cloud storage, and security services.
• Law Enforcement Agencies: When required by a legal order or lawful investigation.
• Fraud Prevention: With cybersecurity and fraud detection services.

All third-party service providers are contractually bound to comply with our privacy policy and to use information only for the specified purpose.

6 Cookies & Similar Technologies

takaok uses cookies and similar technologies to improve your experience. Cookies are small text files stored on your device.

• Essential Cookies: Required for core platform functionality — these cannot be disabled.
• Functionality Cookies: To remember your preferences and language settings.
• Analytics Cookies: To analyze platform usage and make improvements.
• Security Cookies: To prevent fraudulent activity and unauthorized access.

You can manage cookies through your browser settings, but disabling certain cookies may limit some platform functionality.

7 Your Rights

You have the following rights regarding your personal information:

To exercise these rights, please contact us through our support channels. We will try to respond to your request within a reasonable time.

8 Children's Privacy

takaok strictly prohibits persons under the age of 21 from using the platform. We do not knowingly collect personal information from children or minors.

Age verification measures are applied during the registration process. If we learn that information from a minor was collected by mistake, we will immediately close the relevant account and delete that information.

9 International Data Transfers

takaok primarily operates in Bangladesh. However, your information may be transferred internationally to operate certain technical services. For such transfers, we ensure that:

• The receiving party maintains adequate protection standards.
• The transfer is conducted in accordance with the applicable legal framework.
• The purpose of the transfer is strictly related to service delivery.

10 Marketing Communications

With your consent, we may contact you about new bonuses, promotions, and platform updates. Each marketing message will include an opt-out option.

You can stop receiving marketing messages at any time by changing your communication preferences in your account settings or by contacting our support team directly. Opting out will not affect service-related messages (such as transaction confirmations and security alerts), which will continue to be sent.

11 Policy Changes & Updates

takaok reserves the right to revise this privacy policy as needed. When significant changes are made to the policy:

• You will be notified at your registered email before the changes take effect.
• A notice will be displayed on the platform homepage.
• The "Last Updated" date at the top of the policy will be changed.

Continued use of the platform after notification will be considered acceptance of the revised policy. We recommend that you review this policy regularly.

12 Legal Basis & Applicable Law

takaok processes your information on the following legal bases:

• Contractual Necessity: To fulfill the service agreement with you.
• Legal Obligations: To comply with applicable laws.
• Legitimate Interests: For platform security, fraud prevention, and service improvement.
• Consent: For marketing communications and optional services.

This policy is drawn up in accordance with applicable data protection and privacy regulations in Bangladesh.